Privacy Policy | Romen Cleaning Service Lisbon

11/21/2024

At Romen Cleaning Service, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or services. By engaging with us, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and physical address when you book a service or submit a contact form.
Payment Information: Credit/debit card details or bank information for payment processing.
Website Usage Data: IP address, browser type, and pages visited to enhance user experience.
Service Preferences: Cleaning requirements, special requests, or notes provided during the booking process.

2. How We Use Your Information

Your personal information is used for the following purposes:

To schedule and provide cleaning services.
To process payments securely.
To communicate updates, promotions, or confirmations related to your bookings.
To improve our website and services based on usage trends.
To comply with legal obligations or resolve disputes.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data, including:

Encrypted payment processing to safeguard financial transactions.
Restricted access to personal data, allowing only authorized personnel to handle sensitive information.
Regular updates to our software and systems to prevent unauthorized access.

4. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted partners and services to provide you with a seamless experience:

Payment Processors: For secure payment transactions.
Service Providers: For delivering cleaning services as scheduled.
Legal Authorities: When required by law or to protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

Functional Cookies: Help us provide core functionalities such as booking and contact forms.
Analytical Cookies: Collect anonymous data on website usage to improve user experience.

You can manage your cookie preferences in your browser settings.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt out of receiving promotional communications.
Request details on how your data is used.

To exercise your rights, please contact us at +351920038453.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before submitting personal information.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated directly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Phone: +351920038453
Website: https://romencleaningservice.com/

10. Governing Law

This Privacy Policy is governed by the laws of Portugal. Any disputes will be resolved in the courts of Lisbon.